SMS messaging built for on-call teams
Receive, read and answer your clients' SMS right in the browser. Your whole team sees the same conversation in real time, coordinates with internal notes, and can escalate with a masked call.
How it works
From a client text to a coordinated reply, IPAchat connects your whole team to the same conversation — with an IPA safety net if no one is available.
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1
Your client sends a text
You publish a Canadian number dedicated to your team. Clients call or text it just like a regular phone number.
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The whole team sees it in real time
Connected agents see the message appear simultaneously in the browser, on desktop, tablet or mobile PWA. Internal notes between agents available — never visible to the client.
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3
Anyone picks up
One agent replies, the others follow. Masked outbound call if needed. Shared team lounge with audio / video to coordinate a complex case without leaving the interface.
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4
IPA safety net if no one is around
Conversation closed? If the client replies later, an Info-Page alert fires to the on-call agent with the usual 3 response choices (I arrive, Late, Not available).
A dedicated number, shared by the whole team
IPAchat gives you a Canadian number dedicated to your team. Your clients call or text it: every agent sees the message at the same time, anyone can pick up. Outbound calls are masked — the client only sees the team number, never the agent's personal cell.
- Canadian number in your preferred area code
- SMS, MMS, voice messages, inbound and outbound calls
- Masked outbound calls (VoIP or team number shown)
- Full conversation history, export with media included
- Read statuses per agent
- Closed a conversation? If the client replies, an Info-Page alert triggers to the on-call agent
One conversation, the whole team in parallel
No more screenshots shared in a group text. IPAchat is a shared inbox: no assignment needed, every active agent sees the same conversation in real time, takes over in one click, leaves internal notes invisible to the client, and passes the shift with a simple team message.
- Internal notes between agents — never visible to the client
- Team lounge with chat and audio / video for agents
- Multiple agents on the same conversation, no duplicate replies
- Per-conversation mute (🔔 / 🔕) so you aren't notified if a colleague takes it
- Time-limited invitation link (1h) to bring in an expert or replacement
- Smooth shift handoff — no manual case transfer
In the browser, on every device
IPAchat runs in any modern browser, with no complex install. On mobile, install it like a native app (PWA) without going through the App Store or Google Play. Push notifications on the on-call phone, drag-and-drop attachments, no infrastructure to manage.
- Web app + installable PWA on iPhone and Android
- Push notifications even when the app is closed
- Drag-and-drop files and media (outbound MMS)
- No App Store, no IT deployment
- Secure access via time-limited invitation link
- Works on desktop, tablet or phone interchangeably
Built for teams that share a line
IPAchat is made for organizations where several people must answer the same client, in rotation or in parallel, without losing the thread.
- Medical clinics — triage and coordination
- Law firms — urgent message intake
- 24 / 7 technical services
- Property management — tenant emergencies
- Security and surveillance
- Team customer support
Try IPAchat with your team
Live demo with our team: dedicated number setup, fit with your on-call flow, hands-on in minutes. No install, no commitment.
Request a demo